Shipping policy

Production Before Shipment

FurEvo products are handmade and customized from customer-submitted pet photos and details. Customers must place their order first and then email their pet photos, pet story or customization details, and order number to support@furevopets.com.

FurEvo will confirm receipt and provide an estimated production time by email. If production scheduling is required, the customer will be notified by email.

Production for handmade felt or plush products generally takes approximately 30–45 days, depending on design complexity and the current production schedule. Production time is separate from shipping time.

Customers will receive at least one production progress update. A final product preview will be provided by email and/or WhatsApp before shipment. Up to two reasonable complimentary modifications may be requested before shipment, provided the requests remain consistent with the original order and agreed customization.

Shipping Rates

Shipping rates vary by destination and product and are displayed at checkout before the order is completed.

Estimated Shipping Time

Shipping generally takes 7–14 business days after dispatch. This estimate is not a guaranteed delivery date.

Delivery may be delayed by carriers, customs processing, destination restrictions, severe weather, public holidays, incomplete or incorrect delivery information, or other circumstances outside FurEvo’s reasonable control.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact support@furevopets.com as soon as possible and include your order number. An address change cannot be guaranteed after an order has been dispatched.

Customs, VAT, and Import Charges

Customs duties, VAT, import taxes, brokerage fees, and other local charges are generally the customer’s responsibility unless otherwise stated at checkout. These charges are determined by local authorities and are not included in the product or shipping price unless expressly shown.

Customers are responsible for complying with applicable import requirements. Delays caused by customs processing are outside FurEvo’s direct control.

Delivery Problems

If tracking indicates a delivery problem, or if a parcel appears damaged on arrival, contact support@furevopets.com promptly with your order number and relevant details.

Claims involving a damaged, defective, incorrect, or materially different product must be reported within 7 days after delivery as described in the Refund Policy.

Contact

For shipping questions, email support@furevopets.com and include your order number.